Identify Understand people's needs and capabilities
Community Diagnostic Centres (CDC) tie together different work systems and people, such as patients, their family members, carers, clinical and administrative staff in the CDCs, hospital-based specialists, managers, staff working in community roles, the patient's GP and many more.
All these people and roles have diverse needs and capabilities, which need to be understood.
What the data said: Examples of stakeholder needs
“As a patient you might pass several hospitals on your way to the CDC, which doesn't make sense.”
“Just moving diagnostics into community settings, while still operating it as secondary care service, doesn't actually bring it closer to primary care needs.”
“Staff want advanced practice opportunity, not community full time.”