Adapt Monitor work-as-done and adapt to achieve sustainable change
The design of CDCs is best regarded as a continuous process based on an agile and adaptive approach capable of learning and implementing changes when required to deliver safe, efficient, and patient-centred diagnostic services, which enhance patient experience and staff wellbeing.
Achieving Sustainable Change - This guide provides an explanation of how systems thinking and organisational learning can contribute to sustainable change.
What the data said: CIEHF ergonomics guidance to support organisations to achieve sustainable change
Emphasis should be on learning from everyday work (rather than just from incidents) in order to understand how people adapt to situations and changes; staff should have an active role to play in organisational learning in order to ensure that learning is meaningfully related to practice; and where possible staff should be encouraged to take ownership for taking changes forward, and should be given authority and resource to do so.
Finally, any changes that are implemented will likely require further adjustments over time, and therefore the learning process should be continuous and feedback from staff should be sought and given.